Mr Andy Grant

As the co-ordinator of the Systems Infrastructure team, I am responsible for delivering services associated with the identity management systems, data management systems, associated physical and virtual servers, operating systems and cloud tenancies that support the University’s IT environment. 

I help create policy and support agreements relating to IT architecture, which in turn, supports the many business and academic requirements of the University.

My core responsibilities:

• Lead and supervise a team of systems administrators, engineers and project managers.
• Provide expertise and solutions to match business IT requirements in a secure fashion.
• Work with stakeholders to maintain satisfaction regarding service availibility
• Develop policy and tactics that support the university's infrastructure environment and it's strategic objectives.
• Evaluate and assess new technologies that contribute directly to defined business requirements.
• Manage projects within scope using adequate project management principles.
• Manage incident response and escalation.
• Wrangle and promote change management ideology as defined in ITIL Service Management
• Assist with enabling the technical skill development of the team.