I am a Senior Lecturer at UniSA Business. Currently, I am the course coordinator/lecturer of the postgraduate course People, Leadership and Performance (BUSS 5114).
Awarded UniSA Business School Top Mid-Career Teacher Award (2018). Awarded 4 Teaching and Learning Excellence Commendation Awards (2023, 2019, 2018, and 2017).
I am also a part-time invited guest academic and researcher at Meiji University Graduate School of Business Administration (GSBA), Tokyo, Japan, where I also completed part of my PhD study as a scholarship winner in the UniSA and Meiji University (Tokyo) Graduate Business School PhD exchange program. I have also developed and maintained relationships with both industry and other universities in Japan in... Read more
About me
I am a Senior Lecturer at UniSA Business. Currently, I am the course coordinator/lecturer of the postgraduate course People, Leadership and Performance (BUSS 5114).
Awarded UniSA Business School Top Mid-Career Teacher Award (2018). Awarded 4 Teaching and Learning Excellence Commendation Awards (2023, 2019, 2018, and 2017).
I am also a part-time invited guest academic and researcher at Meiji University Graduate School of Business Administration (GSBA), Tokyo, Japan, where I also completed part of my PhD study as a scholarship winner in the UniSA and Meiji University (Tokyo) Graduate Business School PhD exchange program. I have also developed and maintained relationships with both industry and other universities in Japan in order to facilitate collaborative activities between institutions.
I have secured grant funding of $68,623, the most recent of which was with the Australian Government (Department of Foreign Affairs and Trade), ISEO # 32983 (2021) New Colombo Plan (Japan), $49,500.
I have made significant curiculum contributions to the university, having fully designed and developed 8 courses, mostly at the postgraduate level, integrating authentic and experiential learning activities and assessment, focusing on 'enterprise' and 'job ready' graduate skills and qualities. My most recent course development is the university-wide core postgraduate course People, Leadership and Performance. My courses have been at the forefront of accreditation attainment (AACSB and EQUIS) for UniSA Business, through Assurance of Learning (AoL) processes in enterprise skills for our students. I have also served as the Curriculum Leader for the Management Discipline, and was a Postgraduate Program Manager from 2016 - 2020.
My current research includes an examination of (1) Key factors for satisfying fixed revenue customers in the Japanese hotel industry, (2) The management of business strategies using FRA (Fixed Revenue Accounting) profitability analysis in mail-order, online, and traditional sales models in the medical and auxiliary industries, (3) The management of emotional labour and paradox in organizations, and implications for well-being, and (4) The management of migrant employee issues in the international hospitality industry.
My qualifications are: (1) PhD (Business and Management); (2) Master of Commerce; (3) Graduate Diploma of Business Administration; (4) Bachelor of Education; (5) Bachelor of Teaching.
I have consulted on business strategy, management, HR, and higher education, in both Japan and Australia. Other work history includes 17 years as a senior hotel manager in the hospitality industry, leading award winning organizations in the sector (Best Hotel Re-development Australian Hotels Association [AHA] Award, Best Marketed Hotel AHA Award, and Best Gaming Facilities AHA Award). I have taught in the South Australian school sector, and have been teaching at the University of South Australia since 2007. I have also consulted on, and developed curriculum, course material, and simulation programs for the international delivery of degree programs (in the areas of leadership, management, strategy, human resource management, and organizational behavior).
About me
Meiji University Graduate School of Business Administration (Tokyo, Japan), Invited Researcher and Academic
Senior Reviewer, IAFOR (International Academic Forum- Asian Conference on Education and International Development- ACEID)
Reviewer, Emerald Journal of International Education in Business
Reviewer, Council for Australian University Tourism and Hospitality Education (CAUTHE)
Registered Teacher with the South Australian Teachers Registration Board
Member, EMONET (Emotions Network Research Group)
Le Cordon Bleu International Academic Board (2016 - 2020)
Curriculum Leader- Management, UniSA Business School (2016 - 2017)
Committee Member- TALC (Teaching and Learning Committee)- Undergraduate, UniSA Business School (2016)
Committee Member, Executive Partners Program, School of Management (2015)
Sessional Staff Representative, School of Management Board, University of South Australia (2012, 2013)
Organizing Committee Member, Postgraduate Scholars Association (PSA), School of Management, University of South Australia (2011, 2012)
About me
Doctor of Philosophy (Business and Management) University of South Australia
Master of Commerce University of South Australia
Graduate Diploma in Business Administration University of South Australia
Bachelor of Education (Junior Primary and Primary) University of South Australia
Bachelor of Teaching (Primary) University of South Australia
Research
Research outputs for the last seven years are shown below. Some long-standing staff members may have older outputs included. To see earlier years visit ORCID or Scopus
Open access indicates that an output is open access.
| Year | Output |
|---|---|
| 2023 |
Open access
|
| 2020 |
83
|
| 2019 |
|
| 2019 |
|
| 2010 |
Open access
8
|
| Year | Output |
|---|---|
| 2023 |
Open access
|
| 2020 |
83
|
| 2019 |
|
| 2019 |
|
| Year | Output |
|---|---|
| 2010 |
Open access
8
|
GRANTS:
SUCCESSFUL EXTERNAL GRANT APPLICATIONS:
ISEO # 32983 (2021) New Colombo Plan (Japan), Australian Government (Department of Foreign Affairs and Trade) Grant $49,500
SUCCESSFUL INTERNAL GRANT APPLICATIONS:
University of South Australia and Le Cordon Bleu Research Grant (2018) $19,123
CONFERENCE PAPERS:
Hatzinikolakis J (2016) ‘Competing Perspectives, Value, and Sustainability of Australian University Business Schools’. Asian Conference on Education and International Development (ACEID) -International Academic Forum. Kobe, Japan.
Hatzinikolakis J & Crossman J (2014) 'The Management of Emotional Labor and Paradox in the Work of Australian University Business School Academics'. International Federation of Scholarly Associations of Management World Congress (IFSAM). Hosted by Meiji University, Tokyo, Japan.
Hatzinikolakis J (2011) ‘Customer Focused’ Emotional Labor and Student Evaluations of Teaching: The Perceptions and Experiences of Australian University Business School Academics'. 6th Asia Pacific Symposium of Emotions in Worklife. Adelaide, Australia.
Kay A & Hatzinikolakis J (2006) ‘Support for Triangulation Approach in Emotional Labor Research’. International Conference on Advances in Management (ICAM), Lisbon, Portugal.
Kay A & Hatzinikolakis J (2003) ‘Coping Mechanisms Dealing with Negative Consequences of Emotional Labor in an Australian Hospitality Setting’. International Conference on Advances in Management (ICAM), Seoul, South Korea.
Kay A & Hatzinikolakis J (2002) 'Humor as a Means of Coping with Emotional Labor in an Australian Hotel'. International Conference of Applied Psychology (ICAP), Singapore.
INVITED GUEST SEMINARS/PRESENTATIONS:
'Paradox; What is it, and How to Manage it in Organizations'. Meiji University Graduate School of Business Administration (GSBA), Tokyo, Japan (2018).
'Convergence versus Divergence? A Comparative Examination of Management Practices in Australia, Japan, Germany, and the United States'. Meiji University Graduate School of Business Administration (GSBA), Tokyo, Japan (2017).
'The Usefulness of the Rasch Model of Quantitative Analysis in the Analysis and Presentation of Emotional Labor Statistical Data'. Meiji University Graduate School of Business Administration (GSBA), Tokyo, Japan (2016).
Keynote Address and Chair: Higher education Stream, Asian Conference on Education and International Development (ACEID) -International Academic Forum. Kobe, Japan (2016).
'Implications, Coping Mechanisms, and Consequences of Performing Emotional Labor'. Meiji University Graduate School of Business Administration (GSBA), Tokyo, Japan (2014).
'Emotional Labor in the Service Sector; A Comparative Examination of Japan and Australia'. Meiji University Graduate School of Business Administration (GSBA), Tokyo, Japan (2013).
THESES:
PhD Thesis: 'The Management of Emotional Labor and Paradox in the Work of Australian University Business School Academics'.
Masters Thesis: ‘Emotional Labor in an Australian Hospitality Setting. An Exploratory Case Study’.
Postgraduate Directed Study in Sociology (BEd. Graduate Program): 'The Body as a Location of Power'.
Meiji University (Tokyo, Japan) Graduate School of Business Administration (Invited Researcher)
External engagement & recognition
| Organisation | Country |
|---|---|
| Chukyo University | JAPAN |
| Japan Society for the Promotion of Science | UNITED STATES |
| Meiji University | JAPAN |
| RMIT University | AUSTRALIA |
| Shukutoku University | JAPAN |
| University of South Australia | AUSTRALIA |
External engagement & recognition
| Engagement/recognition | Year |
|---|---|
GrantNew Colombo Plan Study Tour Grant, Department of Foregin Affairs and Trade |
2021 |
MemberEmotions Network Research Group (EMONET) |
2017 |
Member and ReviewerAustralian and New Zealand Academy of Management (ANZAM) |
2017 |
Member, International Academic BoardLe Cordon Bleu |
2017 |
UniSA Business School Staff Excellence Awards:
Teaching & Learning Excellence Commendation Award (2023),
Teaching & Learning Excellence Commendation Award (2019),
UniSA Business School Top Mid-Career Teacher Award (2018),
Teaching & Learning Excellence Commendation Award (2018),
Teaching & Learning Excellence Commendation Award (2017)
Teaching & student supervision
