Kerrin Maratos
Executive Assistant | Program Administrator: MBA & Executive Education
Kerrin.Maratos@unisa.edu.au
+61 8 8302 0263
Professor Lan Snell is the Dean of Programs (Postgraduate) at University of South Australia Business. She has extensive experience and knowledge of digital resources and designing innovative curriculum architecture in a university context. Lan’s 20 +years experience across industry and academia and success in delivering complex transformation, offers a unique set of skills in academic leadership.
Prior to joining UniSA, Lan was the Head of School and Dean at USQ where she led significant reform for the School to deliver consolidation and innovation through curriculum growth. At Macquarie Business School, Lan led the development of a ground-breaking stackable model to achieve scale, generating over AUD12 million revenue for the... Read more
About me
Professor Lan Snell is the Dean of Programs (Postgraduate) at University of South Australia Business. She has extensive experience and knowledge of digital resources and designing innovative curriculum architecture in a university context. Lan’s 20 +years experience across industry and academia and success in delivering complex transformation, offers a unique set of skills in academic leadership.
Prior to joining UniSA, Lan was the Head of School and Dean at USQ where she led significant reform for the School to deliver consolidation and innovation through curriculum growth. At Macquarie Business School, Lan led the development of a ground-breaking stackable model to achieve scale, generating over AUD12 million revenue for the degree and over AUD10 million for the open courses. The Global MBA attracted 400+ students from 38 countries and ranked #1 in Australia and #6 globally for online MBAs (CEO Magazine); and #2 in Australia and Top 20 in the world in the QS World University Rankings 2021 for online MBAs. She delivered AMBA accreditation as part of her final deliverable before leaving Macquarie Business School.
Lan was shortlisted for her curriculum innovation in 2020 for the Wharton-QS Stars Reimagine Education Award for the “Best distributed program for nurturing 21st century skills”. She was invited to be an official judge for the Wharton-QS Reimagine Education Awards in 2021. Lan is an experienced board member and sought-after keynote presenter and thought leader on the new work order.
Lan’s publications include European Journal of Marketing, Journal of Services Theory and Practice, Applied Psychology, Health Marketing Services, and European Heart Journal. She holds a PhD in Services Marketing (University of Sydney), Master of Education (Macquarie University), Graduate Certificate in Research (Macquarie University), and Bachelor of Business (UTS).
About me
| Date | Title |
|---|---|
| 20/09/2023 |
MBA program set to bolster skills for AUKUS, https://www.australiandefence.com.au/news/news/mba-program-set-to-bolster-skills-for-aukus |
| 21/03/2023 |
New courses at UniSA and Flinders Uni back AUKUS sub program, https://www.theaustralian.com.au/higher-education/new-courses-at-unisa-and-flinders-uni-back-aukus-sub-program/news-story/da828e1ed90655cd6314c9a401299556 |
About me
Doctor of Philosophy University of Sydney
r of Educational Leadership (Education and Work) Macquarie University
raduate Certificate in Research Methods (ACES) Macquarie University
Bachelor of Business University of Technology Sydney
Dean of Programs (Postgraduate), University of South Australia (2023 - present)
Head of School and Dean, Professor in Marketing, University of Southern Queensland (2021-2022)
GMBA Program Director, Associate Professor in Marketing, Macquarie University (2018-2021)
Director Education Services and MBA Director, UTS Business School (2016-2018)
Course Director, Charles Sturt University (2011-2016)
Visiting Professor, RMIT Vietnam (2015)
Research
Excludes commercial-in-confidence projects.
Conference Proceedings
Samarasinghe, S., Lokuge, S., and Snell, L. (2022). Exploring Tenets of Data Democratization: A Preliminary Study, Emergent Research Forum, Asia Pacific Conference on Information Systems.
Dalton, B., Snell, L., & Peach, L. (2018). Women in Lab Coats: Images and representations of female academics in the corporate communications of Australian universities. Gender, Work & Organization Conference, Sydney, Australia.
Snell, L. & Sok, P. (2016). Linking entrepreneurial orientation and small service firm performance through marketing resources and marketing capability: A moderated mediation model. European Marketing Academy Conference (EMAC), Oslo, Norway.
Snell, L. & Sok, P. (2015). Entrepreneurial Orientation and Performance: A Moderated Mediation Model of Marketing Resources and Marketing Capabilities. Australian and New Zealand Marketing Academy Conference (ANZMAC), Sydney, Australia.
Snell, L. & White, L. (2013). Organisational ambidexterity: An examination of mediating factors on the relationship between marketing practices and growth - quality of work life ambidexterity. Australian and New Zealand Marketing Academy Conference (ANZMAC), Auckland, New Zealand.
Snell, L. & White, L. (2011). Do as I say: Customer determinants of adherence to a weight loss regime. Australian and New Zealand Marketing Academy Conference (ANZMAC), Perth, Australia.
Snell, L. & White, L. (2010). An exploratory study of the role of emotional intelligence and self-efficacy on service quality and adherence in a weight loss setting. Australian and New Zealand Marketing Academy Conference (ANZMAC), Christchurch, New Zealand.
Snell, L. & White, L. (2009). A conceptual model of service quality and adherence in a health setting. Australian and New Zealand Marketing Academy Conference (ANZMAC), Melbourne, Australia.
Snell, L. & White, L. (2006). Marketing in professional services: A cross-sectional exploration into the application of internal marketing. Australian and New Zealand Marketing Academy Conference (ANZMAC), Brisbane, Australia.
Research
Research outputs for the last seven years are shown below. Some long-standing staff members may have older outputs included. To see earlier years visit ORCID, ResearcherID or Scopus
Open access indicates that an output is open access.
| Year | Output |
|---|---|
| 2023 |
Open access
|
| 2022 |
7
6
|
| 2022 |
11
7
|
| 2019 |
19
22
|
| 2018 |
13
12
|
| 2017 |
Open access
8
1
|
| 2017 |
66
48
|
Journal Articles
Mitchell, R., Shen, Y., and Snell, L. (2022). The future of work: A systematic literature review. Accounting and Finance, 62(2), 2667-2686. https://doi.org/10.1111/acfi.12878 [ABDC: A]
Mitchell, R., Boyle, B., and Snell, L. (2021). The curvilinear effect of professional faultlines on team innovation: The pivotal role of professional identity threat. Applied Psychology. 00:1-16. https://doi.org/10.1111/apps.12322 [ABDC: A]
Aliprandi-Costa, B., Morgan, L., Snell, L., D Souza, M., Kritharides, L., et al. (2019). ST-elevation acute myocardial infarction in Australia - temporal trends in patient management and outcomes 1999-2016. Heart Lung and Circulation, 28 (7), 1000-1008. DOI: 10.1016/j.hlc.2018.05.191
Sok, K., Sok, P., Snell, L., & Qiu, P. (2018). Does transformational leadership always matter in frontline service roles? Journal of Service Theory and Practice, 28 (6), 733-751. DOI: 10.1108/JSTP-03-2018-0053 [ABDC: A]
Aliprandi-Costa, B., Sockler, J., Kritharides, L., Morgan, L., Snell, L., et al. (2017). The contribution of the composite of clinical process indicators as a measure of hospital performance in the management of acute coronary syndromes—insights from the CONCORDANCE registry. European Heart Journal - Quality of Care and Clinical Outcomes, 3 (1), 37-46. https://doi.org/10.1093/ehjqcco/qcw023
Sok, P., Snell, L., Lee, W., & Sok, K. (2017). Linking entrepreneurial orientation and small firm performance through marketing resources and marketing capability: A moderated mediation model. Journal of Service Theory and Practice, 27 (1), 231-249. DOI: 10.1108/JSTP-01-2016-0001 [ABDC: A]
Snell, L., Sok, P., & Danaher, T. (2015). Achieving growth-quality of life ambidexterity in small firms. Journal of Service Theory and Practice, 25 (5), 529-550. DOI: 10.1108/JSTP-04-2014-0064 [ABDC: A]
Snell, L., White, L., & Danaher, T. (2014). A socio-cognitive approach to customer adherence in health care. European Journal of Marketing, 48 (3/4), 496-521. DOI: 10.1108/EJM-05-2012-0290 [ABDC: A*]
Snell, L., & White, L. (2011). An exploratory study of the role of emotional intelligence and self-efficacy on service quality and adherence in a weight loss setting. Services Marketing Quarterly, 32 (3), 228-246. https://doi.org/10.1080/15332969.2011.581973 [ABDC: B]
Snell, L., & White, L. (2011). A socio-cognitive approach to service quality and adherence amongst elderly patients: a pilot study. Health Marketing Quarterly, 28 (2), 99-115. https://doi.org/10.1080/07359683.2011.545332 [ABDC: B]
Snell, L., & White, L. (2009). An exploratory study of the application of internal marketing in professional service organisations.Services Marketing Quarterly, 30 (3), 195-211. https://doi.org/10.1080/15332960902993460 [ABDC: B]
External engagement & recognition
| Organisation | Country |
|---|---|
| Charles Sturt University | AUSTRALIA |
| Concord Repatriation General Hospital | AUSTRALIA |
| Curtin University | AUSTRALIA |
| Datapharm Australia | AUSTRALIA |
| Liverpool Hospital Elizabeth | AUSTRALIA |
| Macquarie University | AUSTRALIA |
| Monash University | AUSTRALIA |
| Swinburne University of Technology | AUSTRALIA |
| Sydney Local Health District | AUSTRALIA |
| The Queen Elizabeth Hospital | AUSTRALIA |
| University of Adelaide | AUSTRALIA |
| University of Newcastle | AUSTRALIA |
| University of Southern Queensland | AUSTRALIA |
| University of Sydney | AUSTRALIA |
External engagement & recognition
Academic Engagement
Judge, Enactus Australia (2022)
Judge, Wharton-QS Reimagine Education Awards (2021-present)
Board Member
AICD National Education Advisory Committee (2023-present)
Governing Council, Canterbury Institute of Management (2022-2023)
Executive Committee, Australian Business Deans Council (2022)
The Centre for Volunteering Australia (2017-2019)
Wagga Business Chamber, Ex-officio Board Member (2011-2012)
